About Virtual Online Contact Centre

Virtual Online Contact Centre (VOCC) is the central operations and administration hub supporting multiple service platforms and digital applications across the PūtaiaoTech ecosystem.

VOCC provides coordinated, people-led operational support, ensuring consistency, accountability, and continuity across all supported brands and programmes.

Our core functions include:

• Client communication – managing enquiries, updates, and service coordination

• Contractor communication – onboarding, liaison, and job-related support

• Intake & triage – receiving and routing enquiries to the appropriate platform or service

• Scheduling & coordination – organising work allocation and timelines

• Administration & records management – maintaining accurate operational records

• Job allocation across multiple brands – ensuring fair, efficient job matching

• Database management – structured handling of client, contractor, and job data

• Safety & compliance monitoring – supporting Health & Safety requirements and reporting processes

VOCC operates independently of any political or advocacy activity and exists solely to provide professional operational, communications, and administrative services. This structure allows kaupapa-driven, community-focused, and commercial initiatives to be supported within a single, well-governed operational framework.

Public Notice: No Affiliation or Authorisation

Important Notice

PutaiaoTech, MustangH&S, Te Putaiao Trust, Odd Jobs, Immediate Painters, and all associated projects and applications are independently owned and operated.We are not affiliated with, endorsed by, or operating through any third-party Microsoft 365 Groups, Teams, or collaboration spaces that may appear under similar names.

Any groups, invitations, or communications created without our express written consent are unauthorised and do not represent our projects, governance, or operations.All official communications, platforms, and applications are accessed only through our verified websites and published contact details.

 

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